How to return a product

At KuvuMall.com, we strive to ensure your satisfaction with every purchase. If you need to return a dropshipping product, we’ve streamlined the process to make it as simple as possible.

Step-by-Step Return Process:

  1. Initiate Your Return:

    • Log in to your KuvuMall.com account and navigate to your order history.
    • Select the order containing the product you wish to return.
    • Click on the “Return Items” link next to the product you want to send back.

  2. Reason for Return:

    • Choose the reason that best describes why you’re returning the product.
    • Provide any additional comments or details that may help us process your return efficiently.

  3. Return Authorization:

    • Once your return request is submitted, our customer service team will review it promptly.
    • You will receive an email confirming your return request along with further instructions.

  4. Prepare Your Package:

    • Pack the product securely in its original packaging, if available.
    • Include any accessories, manuals, or other items that came with the product.

  5. Shipping Your Return:

    • Print the return label provided in the confirmation email or contact our support team if a label is not provided.
    • Affix the return label to the package and drop it off at any authorized shipping location.

  6. Tracking Your Return:

    • Use the tracking number provided to monitor the status of your return shipment.
    • Once we receive your returned product, we will inspect it and process your refund or exchange according to your preferences.

Important Notes:

  • Returns must be initiated within [7 days] of receiving your order.
  • Products must be in their original condition and packaging to be eligible for a refund.
  • Refunds are typically processed within [30 days] after we receive your returned item.

For any questions or assistance regarding your return, please contact our customer support team at [support@kuvumall.com. We’re here to help make your return experience as smooth as possible.

Thank you for shopping at KuvuMall.com. We appreciate your business!