Returns & Refund terms and conditions

At KuvuMall, we want you to be completely satisfied with your purchase. Please read our returns and refund policy for dropshipping products carefully:

1. Return Eligibility:

  • You may initiate a return within 7 days from the date of delivery.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Return Process:

  • To start a return, log in to your KuvuMall account and navigate to your order history.
  • Select the order containing the product you wish to return and follow the prompts to initiate the return process.
  • Ensure to provide a reason for the return and any additional details that may assist in processing your request.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a KuvuMall error (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refund Process:

  • Once your return is received and inspected, we will send you an email notification.
  • If approved, your refund will be processed within 30 business days to the original payment method used for the purchase.

5. Non-Returnable Items:

  • Some products may not be eligible for return due to hygiene reasons or other restrictions. Please check the product page for specific details.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund as appropriate.

7. Refund Exceptions:

  • Refunds may be subject to deductions for any shipping costs incurred by KuvuMall, or for returns that do not meet our return policy criteria.

8. Canceling an Order:

  • Orders can be canceled before they are shipped. Once shipped, the standard return process applies.

9. Contact Us:

  • For any questions or assistance regarding returns and refunds, please contact our customer support team at support@kuvumall.com.

10. Policy Changes:

  • KuvuMall reserves the right to update or modify this returns and refund policy at any time without prior notice. Please review this page periodically for any changes.

By making a purchase on KuvuMall.com, you agree to abide by these returns and refund terms and conditions.

Thank you for shopping with KuvuMall. We appreciate your business!